Privacy Policy
Last updated: December 2025
Welcome to Optical Orbit (https://opticalorbit.in).
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with Google Ads policies, advertising requirements, and applicable data protection laws.
By using our website, you agree to this Privacy Policy.
Information We Collect
We may collect personal and non‑personal information when you visit our website, submit a form, call us, or contact us via WhatsApp, including:
- Full name
- Phone number
- Email address
- Appointment details
- Messages or eye‑related queries you submit
- Call and WhatsApp interaction data
- Technical data such as IP address, browser type, device information, and pages visited
How We Use Your Information
We use the collected information to:
- Contact you regarding appointments or inquiries
- Respond to your messages and service requests
- Provide optical services and customer support
- Improve our website and user experience
- Track calls, WhatsApp chats, and form submissions for service quality and advertising performance
We do not sell, rent, or trade your personal information to third parties.
WhatsApp & Call Tracking
Optical Orbit may use call tracking numbers and WhatsApp chat links to communicate with customers and measure service effectiveness.
- Calls and chats may be logged for service and analytics purposes
- WhatsApp communication is subject to WhatsApp’s own Privacy Policy
- No sensitive personal data is shared without consent
Cookies, Google Ads & Analytics
We may use cookies and similar technologies, including Google Analytics and Google Ads, to:
- Understand website usage
- Measure advertising performance
- Improve marketing effectiveness
Google may show ads based on your visits to this website.
You can manage ad preferences at: https://adssettings.google.com
Data Protection & Security
We implement reasonable security measures to protect your personal information.
However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
Third‑Party Links
Our website may contain links to third‑party platforms such as Google, WhatsApp, or social media websites.
We are not responsible for the privacy practices or content of those websites.
Children’s Information
Optical Orbit does not knowingly collect personal information from children under the age of 13.
If you believe a child has provided personal information, please contact us so we can remove it.
Refund & Cancellation Policy
Customer satisfaction is important to us.
- Appointment cancellations should be informed in advance
- Missed appointments may not be eligible for refunds
- Customized products such as lenses or frames are non‑refundable once processed
- Refunds or replacements may be considered only in case of manufacturing defects
- Approved refunds will be processed through the original payment method
Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your information
- Withdraw consent for communication at any time
Changes to This Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated date.
Contact Us
If you have any questions about this Privacy Policy, refunds, or your data, contact us at:
Optical Orbit
Website: https://opticalorbit.in
Email: info@opticalorbit.in
Phone: +91 7303731324
By using our website, you consent to this Privacy Policy.